Yes, we provide certificates from reliable third-party laboratories to prove authenticity of the gem and an appraisal report made by our inhouse GIA G.G. holder.
Are any of your gemstone laser treated, clarity enhanced, color enhanced, or modified in any way?
We will provide a certificate made by to each gemstone including information of any treatment or enhancement done to the gemstone.
Are any of your gemstone heat treated?
Yes, some of the gemstones are heat treated. The information regarding the treatment will be noted on the certificate of each gem.
What are responsible sourced gemstones or fair-trade gemstones?
The gemstones with the ability to transparently trace and prove the exact origins, supply chain and compliance of gemstones from the mine to the consumer by blockchain. We only purchase gemstones that are traceable from the sourced mine for the ethical gem collections.
How do you transparently grade and price your gemstone?
The GIA Graduate Gemologist or the FGA holders will use open available Gem Guide Appraisal Software and database and Certificate issued by independent lab as a reference to price our gemstone.
How can I register ownership of my gemstone?
You can claim to create the Digital Twin NFT for your purchased gemstone and register your ownership in blockchain (™GEMini). We will send you an email with an instruction to create the NFT and register ownership of your gemstone on the public blockchain once you order.
Do you set jewelry?
Yes, we offer various types of gems to be set on jewelry.
Can I view the gemstone before purchasing it?
Yes, if you could come to Tokyo (Ginza), we will deliver it to you to see and inspect the gemstone.
How can I make sure the gemstone I receive and the certificate is actually the ones I ordered?
We ship a gemstone with a certificate of independent lab and GEMini™ is delivered with a digital twin NFT composing rich information such as an appraisal report of in-house GIA GG or FGA gemologist and high-resolution 360-degree images of the gemstone. You could take the gemstone to the third-party gemological testing laboratory.
Do you provide jewelry appraisal?
Yes. We do provide an appraisal report made by our staff who has GIA G.G. or FGA. We use Gem Guide Appraisal as a reference to appraise our gemstones. Please look into https://gemguide.com/ for information about our appraisal system.
Do you ship worldwide?
Yes, we ship anywhere around the world with a physical mailing address.
Will I be liable for my gemstones or jewelry while it is being shipped?
Not until you receive it. If the shipment gets lost or damaged, we will make a refund.
How do you ship stones and jewelry?
We use major shipping companies such as DHL, UPS, FedEx, Kuroneko Yamato, Sagawa, Seino, and JP post.
What is the cost of shipping?
You will be able to see when you order.
How long after I order will my item be shipped?
Loose gemstone will be shipped out between 5-7 business days.
Made to order jewelry will be shipped out between 4-6 weeks.
What types of payment do you accept?
We accept all major credit card companies such as VISA, Mastercard, JCB, and Amex.
Will I be charged with sales tax on my order?
It depends on the destination of the shipment. Please check with your local authority for additional payment of any duties, VAT, or Taxes.
What currency are the prices listed in and payable?
In US$ and JP\
What is your return policy?
All items purchased through RURI.shop can be returned within 30days from the date you receive it. Please contact "Contact Us'' or for further information.
You will receive a full refund of the price you paid for the item.
The merchandise must be returned or exchanged within 30 days from the day you received it. The money back guaranty period will end when you claim the creation of a digital twin NFT for your purchased ™GEMini gemstone, even if it is within 30 days.
The merchandise must be in its original condition, undamaged, nor worn.
All items must be returned with the merchandise, such as certificate, box, etc.
Made to order items are not refundable nor exchangeable.
In the unlikely event that a certificate and a gemstone does not match, we will give you a 100% refund.
Why does RURI use blockchain?
Public blockchains can be used as an independent platform for proving traceability through the supply chain from mine to consumer, as they can be decentralized and provide an unalterable record. We wanted to utilize this blockchain technology to not only claim the quality and ethics of RURI's jewelry, but also prove them to our customers. We believe strong branding is not only for customers and company, but more importantly for our supply chain participants who create value of the brand every day. Blockchain cannot prove claims that have not actually been made. We will build transparent business and deliver true quality to our customers by working on daily traceability with the help of blockchain in every important step of every product.
How does blockchain work?
Tracified, our technology partner, develops the proprietary traceability system based on blockchain technologies. In order to ensure a high degree of authenticity in the data that are entered into the system, Tracified provides multiple proofs based on blockchain smart contracts. This will include Proof of Existence (verification that a piece of data has not been changed after being entered into the system), Proof of Continuity (verification on the end-to-end traceability history of an item), Proof of Genesis (verification that a given item is genuinely coming from the shown supply chain and not from elsewhere), Proof of Change of Custody (verification that the item has moved between stakeholders in the value chain exactly as shown) and Proof of Genuine Spending (verification that item quantities are not manipulated for price advantage). A public web application (Blockchain Explorer) will be provided to access and audit these proofs.
Additionally, RURI can compose a digital twin of a gem using proven records on Tracified blockchain and tokenize it to Cross Reality Token® (+RT®) on blockchain.